SOCIAL MEDIA SPECIALIST

The Purpose Driven Career Objectives of a Call Center Operations at KMC:

The role will require the jobholder to provide full support and take responsibility for the day-to-day Community Management (CM) across all client social media channels i.e. Facebook, Twitter, YouTube, LinkedIn, Instagram, etc, including the Client’s Community platform, to provide best-in-class customer experience/engagement on social media.

To apply for Call Center Operations, you are excellent at:

• Handle all social media interactions including:Helping customers with their service issues, providing accurate information, and ensuring closure for all cases, including those escalated outside of the team.
  • Engaging customers on our social media properties (contests, content, etc.) to drive feedback
  • Social media monitoring around brand sentiment and reputation
• Moderate the content and engage the members on our community forum.
• Pick up trending issues and report them expeditiously to the team leader.
• Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
• Help with ad-hoc projects and tasks (social media & customer care related)
• Edit, proofread, and distribute content in a multi-channel environment.

Your Success Profile includes:

• Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
• Understanding Social Media Marketing is a plus point.
• Ability to work independently and with initiative.
• Excellent English comprehension and writing skills for social media.
• Emotionally intelligent.
• Ability to work rotating shifts (including weekends and public holidays) and be flexible with overtime.