SERVICE DELIVERY COORDINATOR

The Purpose Driven Career Objectives of a Functional/Business Technology at KMC:

As a Service Delivery Coordinator, you'll be the bridge between our field technicians, project managers, and clients, ensuring seamless project execution from start to finish. You will help coordinate field service activities, manage project billing, and maintain strong communication with all parties involved. Your efforts will directly contribute to the timely and efficient delivery of services, and you'll have the chance to shape and improve our processes for future success.

To apply for Functional/Business Technology, you are excellent at:

Project Administration & Coordination:

• Collaborate with Project Managers to manage project billing, track budgets, and ensure accurate invoicing. You’ll gather and review billable hours, parts, and services from 3rd-party vendors, and ensure everything is aligned with project agreements.
• Coordinate New Projects by working with clients and project managers to define billing procedures from the outset, identifying potential challenges, and proactively addressing them.
• Develop and Implement Billing Processes to increase efficiency, improve accuracy, and scale operations across multiple projects.
• Continuous Improvement: Regularly assess and refine billing workflows to eliminate errors, streamline processes, and drive overall efficiency.

Project Coordination & Service Delivery:

• Field Technician Coordination: Ensure technicians are scheduled, prepared, and ready for onsite installations, maintenance, and support, while adhering to project timelines.
• Client Scheduling & Communication: Work closely with clients to confirm access, availability, and any necessary permits, ensuring smooth coordination between client needs and technician schedules.
• Manage Scheduling Conflicts: Proactively identify and resolve any potential scheduling issues to keep projects on track.

Your Success Profile includes:

• Time Management: Ability to prioritize and manage multiple tasks, ensuring timely completion of all project-related activities.
• Risk Management: Strong ability to identify and mitigate potential risks, ensuring project success and timely delivery.
• Excellent Communication Skills: Must be able to communicate complex issues clearly and effectively, both verbally and in writing.
• Customer-Focused: A genuine commitment to providing outstanding customer service, actively listening to client needs, and resolving issues with empathy and professionalism.
• Problem Solving: Strong troubleshooting skills, with the ability to think critically and resolve issues quickly, even under pressure.
• Self-Starter: Comfortable working independently, following established workflows, and using available resources to resolve issues and deliver results.