SENIOR SALESFORCE BUSINESS SYSTEMS ANALYST

The Purpose Driven Career Objectives of a Functional/Business Technology at KMC:

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities we live and serve. And we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners worldwide trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

To apply for Functional/Business Technology, you are excellent at:

• Business Analysis & Requirements Gathering:
  • Work closely with stakeholders across departments (Sales, Marketing, Operations, etc.) to gather and document business requirements.
  • Conduct workshops, meetings, and interviews to determine and understand the business needs.
  • Translate business needs into detailed functional and technical requirements for Salesforce solutions.
  • Ensure the delivery of business requirements documentation, user story readiness, backlog grooming & refinement, user acceptance testing, and functional documentation for assigned initiatives
  • Collaborate with the team to provide product team to provide product roadmap and  sprint wise product delivery execution plan.
• Salesforce Configuration & Hands-on Implementation:
  • Configure Salesforce features and functionalities (flows, custom objects, reports, dashboards, validation rules, etc.) based on business requirements.
  • Customize Salesforce to improve workflows, user interface, and functionality.
  • Participate in hands-on implementation and configuration of new Salesforce applications and features.
  • Support data migration efforts and ensure data integrity across systems.
• Technical Liaison:
  • Act as the bridge between business users and technical development teams.
  • Provide input into solution designs and ensure alignment with business objectives.
  • Collaborate with Salesforce developers to ensure customizations and integrations meet business needs.
• Continuous Improvement:
  • Proactively identify areas for Salesforce improvement and provide recommendations to optimize system usage.
  • Stay up-to-date with Salesforce releases, features, and best practices to continuously improve business processes.

Your Success Profile includes:

• A bachelor’s degree (preferably with an emphasis in Business Administration , Engineering or Information Systems), or equivalent experience.
• Minimum 8+ years of direct experience working as a Business Systems Analyst managing enterprise applications - Salesforce CRM, Financialforce/Certinia and Docusign.
• Salesforce Administrator Certification (required).
• Experience in working in an agile environment with a growth mindset.
• Experience with upstream & downstream processes & solutions to CRM capabilities such as Lead-to-Quote, Order Management, Billing, Invoicing and Booking is a big plus.
• Expert leadership and collaboration skills with the ability to participate in any cross-functional team and build relationships with multiple stakeholders, both internally and externally with users ranging from executive to line level.