OPERATIONS SPECIALIST

The Purpose Driven Career Objectives of a Call Center Operations at KMC:

DrayNow is seeking a fulltime Operations Specialist with excellent customer service skills to directly manage the real-time execution of a cutting-edge digital intermodal marketplace currently revolutionizing the freight industry. You will be providing professional customer service and ensuring the smooth completion of orders.

With the help of game-changing technology, DrayNow Operations Specialists work to actively optimize delivery operations and provide top-level customer service to our customers (truckers / carriers, and freight shippers such as 3PLs and brokers, etc.). If the thought of being on the front lines of the revolution of an industry sounds like something you would like to do every day, then we would like to hear from you.  

To apply for Call Center Operations, you are excellent at:

• Customer Service, phone and email support, with carriers and drivers to ensure smooth completion of orders
• Follow protocol to ensure brokers, drivers and orders are set up for success
• Provide professional, empathetic support to customer and driver inquiries, and utilize proper protocol to resolve issues
• Proactively identify and solve issues
• Ensure all documentation are correct and in order
• Identify and document customer and driver behavior that is detrimental to the platform

Your Success Profile includes:

• Bachelors degree.
• 1-4 years of experience in Customer Service, Support and/or Operations.
• Logistics, Supply Chain and/or Intermodal experience.  
• 1-4 years of Customer Service, Support and/or Operations experience.
• Logistics, Supply Chain and/or Intermodal experience.
• Effective Multi-Tasker: Able to drive performance while juggling multiple tasks at once
• Proactive Problem Solver: Seeks out potential issues and resolves them before they become failures
• Tech-Savvy: Microsoft Office (Word, Excel).  Comfortable navigating software applications
• Top-Notch Communicator: Clear, concise, friendly and helpful
• Attention to Detail: Nothing slips by you, you’re a hawk
• Positive Attitude: Always finding the silver lining; the glass is half full
• Wants to Win: Wants the ball, refuses to stay knocked down and loves living on the edge of the impossible
• Thrives in a Fast-Paced Environment: At their best when things become intense
• Coachable: Passionately and collaboratively pursues growth and improvement
• Treats People with Respect: Always professional and courteous