CUSTOMER SUCCESS SPECIALIST - COMPLIANCE (EN)

The Purpose Driven Career Objectives of a Call Center Operations at KMC:

Brand Compliance Agent – Join a Thriving Global Team and Advance Your Career

Are you ready to take your career to the next level in a fast-paced, innovative, and globally connected environment? We are a leading software company specializing in Brand Compliance, offering cutting-edge solutions that empower businesses to maintain consistent and compliant brand messaging across their marketing campaigns. Our tools, including a Co-op Marketing platform and a Digital Asset Management system with advanced templating features, are transforming how businesses achieve marketing excellence.

We are seeking a Brand Compliance Agent to join our talented team in Manila. This is a unique opportunity for a detail-oriented professional passionate about customer success and compliance to play a critical role in ensuring client submissions meet the high standards of the US and Canadian markets.

Key Responsibilities

• Review and approve client submissions to ensure compliance with branding and marketing standards.
• Maintain strong client relationships through effective communication and swift resolution of compliance issues.
• Collaborate with teams across North America and the Philippines to deliver exceptional service and achieve shared goals.
• Work night shifts from 9 PM to 6 AM Manila time to align with North American clients’ schedules and observe US holidays for seamless collaboration.

What We Offer:

• A workplace culture that prioritizes well-being, continuous learning, and career growth.
• An inclusive environment where every team member’s voice is valued and respected.
• The chance to make a meaningful impact by enhancing processes through innovative software solutions.

About You

• Fluent in English with exceptional interpersonal and communication skills.
• Detail-oriented with a strong commitment to upholding high standards of quality and compliance.
• Passionate about customer success and skilled at fostering positive relationships.
• Flexible and motivated to work hands-on in a night-shift role that requires close collaboration across teams.
• This role is based in Pasig and offers an exciting opportunity for professionals who excel in a collaborative, fast-paced, and innovative setting.

If you’re driven to help customers succeed, improve processes, and be part of a supportive and high-performing team, we want to hear from you. Take the next step in your career—apply now and join us in shaping the future of Brand Compliance!

To apply for Call Center Operations, you are excellent at:

• Enforce our customers' programs to guarantee consistency and accuracy in evaluating advertising and marketing submissions.
• Serve as subject matter experts on client-specific programs, adeptly applying relevant rules and guidelines during reviews.
• Uphold all Standard Service Level agreements.
• Assist in the rollout and support of customer-specific programs.
• Continuously expand knowledge on our tailored customer programs, collaborating with and earning from team experts.
• Possess strong teamwork skills, working effectively with the in-office team and the North American team to continuously collaborate and enhance processes.
   

Your Success Profile includes:

• English - spoken, written and comprehension must be first class.
• The ability to spot patterns and understand regulations and how they pertain to visual and mathematical problems.