CUSTOMER SUCCESS SPECIALIST

The Purpose Driven Career Objectives of a Call Center Operations at KMC:

At RANDEM Global, Right People are our biggest asset. We can provide you with the skills and opportunity to develop and reach your full potential – what’s most important is that you’re a good fit and willing to learn. We know that there is no such thing as the perfect applicant with the complete set of skills. We believe in a challenger mindset at RANDEM Global and if you feel that you could challenge and develop into this role, then we want to hear from you. Have Fun, Grow and Learn with Us!

To apply for Call Center Operations, you are excellent at:

The main responsibilities of a Customer Success Specialist include:
The main responsibilities of a Customer Success Specialist include:
Job Responsibilities
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Attend all requested meetings with team, manager, clients, etc.
• Systems include: Akixi, SAP, Livechat, Horizon, Salesforce, etc
• Other duties, as assigned

Your Success Profile includes:

High School Diploma or equivalent
Previous experience in a customer support role preferred
More education or experience may be preferred
Exceptional customer service, active listening, and verbal and written communication skills, as well as professional phone voice
Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Ability to ask probing questions and diffuse tense situations
Strong time management and decision-making skills
Adaptability and accountabilit