CUSTOMER SERVICE ADVOCATE
KMC Work Location: FRABELLE
Location: Makati City, Metro Manila
Date Posted: 2025-01-07
Hiring Organization: KMC Solutions | XTN-1C0B823
Career Category: Call Center Operations
The Purpose Driven Career Objectives of a Call Center Operations at KMC:
Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.
To apply for Call Center Operations, you are excellent at:
- Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media.
- Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements.
- Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction.
- Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues.
- Demonstrate unparalleled product knowledge and offer exceptional style advice for customers.
Your Success Profile includes:
- You have excellent verbal and written communication skills.
- You have a customer-first mindset with an empathic approach to problem-solving.
- You are adaptable to a changing or rotating schedule depending on the company’s needs.
- You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed.
- You are professional, personable and someone who is willing to adapt to change.
- You have a creative mind to create memorable customer service experiences.
- You go above and beyond to provide outstanding white glove customer service.