CUSTOMER RENEWALS MANAGER

The Purpose Driven Career Objectives of a Sales / Business Development at KMC:

Retention is the lifeblood of our business, and the Customer Renewals Manager is responsible for retaining clients in their given book of business and meeting monthly/quarterly/annual renewal quotas. This role will manage the complete customer renewal process, which includes overseeing renewals, identifying upsell and downsell opportunities, and addressing potential
cancellation requests.

To apply for Sales / Business Development, you are excellent at:

• Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time.
• Proactively engage customers regarding renewal terms, identifying opportunities for upselling or
resizing as appropriate.
• Address and resolve customer concerns related to renewals, focusing on customer retention.
• Collaborate with account teams to prepare customer-specific renewal or termination
documentation.
• Validate and update customer contact information and secure necessary signatures.
• Maintain detailed records of all renewal activities and relevant documentation.
• Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data
accuracy

Your Success Profile includes:

• Experience in account management, customer success, or a similar field
• Strong communication, negotiation, and problem-solving skills
• Familiarity with CRM systems like Salesforce