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CUSTOMER EXPERIENCE ASSOCIATE

KMC Work Location: SKYRISE 4B

Location: Cebu City, Cebu

Date Posted: 2025-01-10

Hiring Organization: KMC Solutions | INT-3494587

Career Category: Admin / Reception

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The Purpose Driven Career Objectives of a Admin / Reception at KMC:

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the CustomerExperience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

To apply for Admin / Reception, you are excellent at:

  • FRONT DESK MANAGEMENT:

    • Providing support on the reception/front desk through:
      • Answering and dispersing calls and inquiries
      • Welcoming and/or receiving applicants, visitors and clients of the Company
      • Responding and/or addressing tenant concerns and walk-in inquiries
      • Handling daily incoming and outgoing mails
      • Receiving, distributing and filing incoming letters, billings, invoices, documents and/or other communications
      • Managing the front office on a daily basis
      • Assisting on client request like photocopying, printing, scanning documents
      • Gatepass / work permit processing
      • Preparing and accomplishing errand form
      • Monitoring the cleanliness in concessionaire area
    • Any ad hoc duties as required

    GENERAL SERVICES / TENANT SERVICES

    • Point person / Representative in the workplace
    • Conference room reservations
    • Reporting and coordinating any workplace issues and ensures job completion
    • Providing administrative support to members
    • Providing unmatched customer experience
    • Building strong relationship with members
    • Enforcing company policies, procedures, safety, health regulations and standards

    GENERAL ADMIN

    • Attending ticket request within SLA
    • Assisting office walk tour with prospective client and marketing events
    • Offering and serving refreshment to Client
    • Assisting and doing simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
    • Coordinating with vendor for any Client request below 20K
    • Distributing monthly treats
    • Following operational processes and procedures
    • Enforcing house rules and security policy

    GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

    • Maintaining Office Show-readiness, cleanliness and maintenance
    • Conducting random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
    • Coordinating with Customer Success Lead for any facilities/Building issues

Your Success Profile includes:

  • Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
  • With at least 1-2 years work experience as Front Office Staff or Admin Assistant
  • Knowledgeable in MS Office applications (MS Word, Excel, Powerpoint, office 365)
  • Hospitality or Customer service background is a plus
  • Capable of dealing with local staff and foreign clients
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