CUSTOMER EDUCATION TRAINING SPECIALIST

The Purpose Driven Career Objectives of a Client Services / Account Management at KMC:

As Customer Education Training Specialist within the Customer Education Services team, you’ll conduct engaging and interactive training sessions and programs for SOCi customers. We are looking for someone with experience delivering SaaS based platform content, i.e. someone who has trained users on SaaS applications. Experience in the MarTech space is a huge positive but not a requirement. You’ll work with our own Education Services team, product team, and partners in other customer-focused organizations to ensure the sessions that you are delivering help with early adoption and long-term optimization of SOCi. Deliverables will include but are not limited to live training sessions that are both 1:1 and 1:many, short product demonstration videos, and potential onsite session delivery. 

To apply for Client Services / Account Management, you are excellent at:

• Training Program Development: Collaborate with cross-functional teams to support developing and delivering training sessions and programs tailored to meet the needs of our customers
• Live Training Delivery: Conduct engaging and interactive training sessions for clients via webinars, virtual classrooms, and potential onsite visits.
• Customer Engagement: Build strong relationships with customers by understanding unique training requirements and possibly providing personalized training that addresses their needs effectively.
• Product Expertise: Maintain a deep understanding of our software products, features, and updates to deliver accurate and up-to-date training content.
• Feedback Collection: Gather feedback from customers on training sessions and materials to continuously improve the effectiveness and relevance of our training programs.
• Documentation: Document training processes, best practices, and FAQs to create a knowledge base for internal and external use.
• Collaboration: Work closely with the Customer Success, Instructional Design, and Product teams to ensure alignment between training initiatives and overall business objectives.
• Travel: Occasional travel may be required to deliver onsite training sessions at client locations, ensuring a seamless learning experience for our customers.

Your Success Profile includes:

• Bachelor's degree, with a minimum of 2-4 years of related experience; 
• Proven experience in delivering training programs, preferably in a SaaS or technology-related industry.
• Strong presentation and communication skills, with the ability to engage and inspire audiences of varying backgrounds and skill levels.
• Experience with instructional design methodologies and adult learning principles is a plus.
• Ability to travel domestically and internationally as needed for onsite training sessions.
• Excellent organizational skills and attention to detail.
• Adaptability and willingness to learn in a fast-paced, dynamic environment.